! $ MULTIHELP020.I p MULTIHELP020.I BACKUP/NOASSIST/COMMENT=OpenVMS AXP SPKITBLD Procedure/INTER/LOG/VERIFY KITROOT:[I]*.*;0 HELPMT$DKA300:[CMS.HELPMATE.KIT]MULTIHELP020.I/LABEL=(MULTIHELP)/SAVE/BLOCK=9000/GROUP=25/NOINIT/NOREWI OpenVMS AXP SPKITBLD Procedure MAGE 9J< V6.1 _HELPMT::
_HELPMT$DKA300: V6.1
$ * [I]CLASS.COM;1 + , Av . / 4 H - A 0 1 2 3 K P W O 5 6 mEdW 7 U< 8 9 G H J $ say := write sys$output H $ class_list:="BUG,DOC,EMAILSERVER,INSTALL,PERFORMANCE,QUESTION,UPGRADE"( $ if f$type(MULTIHELP$MHML_CLASS).nes.""# $ then class = MULTIHELP$MHML_CLASS $ else class = "" $ endif $ say "" $ exit * [I]CURRENT_PROBLEMS.HTML;1 + , Av . / 4 J & - A 0 1 2 3 K P W O 5 6 m 7 < 8 9 G H J SIO Technologies Internal Only
% Current Problems With MHML Interface
G
Messages from the REQUEST function get spit out before the form. B It would be nice if there were some way to handle these messages.J
The REQUEST function is requeuing the request no matter what status we pass it.F
Can't reload form when form was accessed via USERHASH function.D Just access the examples from the main menu. FIXED
* [I]EXAMPLE_FUNCTIONS.HTML;1 + , A
v . / 4 | 6 - A 0 1 2 3 K P W O 5 6 kd֘ 7 N < 8 9 G H J ' MultiHelp MultiMedia Example Functions
' MultiHelp MultiMedia Example Functions
? The following is just a small subset of the many-many possible < screen creations and function actions. Use them as templates7 in creating your own screens and functional interfaces.
H No attempt has been made to develop sexy screens here; just to H demonstrate the use of all MHML tags. In most all casesJ the labels used for the fields are the MHML tag names themselves.
Each input and output ! MHML tag $ for the specified functions are used= in the forms below. This also includes each REPEAT block tag.
* [I]EXAMPLE_MAIN.HTML;1 + , A v . / 4 K - A 0 1 2 3 K P W O 5 6
7 < 8 9 G H J 3 MultiHelp MultiMedia Example Interface & Documents
3 MultiHelp MultiMedia Example Interface & Documents
: You are limited only by your imagination in the makeup and, design of your MHML browser interface forms.
; One thing you must do is to validate yourself to MultiHelp. 6 You do this by providing a USERID and+ PASSWORD text entry field.
- You have two options where this is concerned:
* Have these logon fields on every screen
6 Use the USERHASH function to logon! and validate a user only once.
7 This screen will validate you once and then take you to 7 a screen with a list of MultiHelp functions to perform. = Press the Logon to MultiHelp button after filling in the text entry fields. I * [I]EXTRACT_FULL_OUTPUT.HTML;1 + , A
v . / 4 { , - A 0 1 2 3 K P W O 5 6 l 0֘ 7
< 8 9 G H J All Extract Information
[REPEAT CONTROL=EXTRACT] _ Work Report Number: [work_report_index] Summary:[wr_summary] Status:[wr_status] Author:[author_id] Quiet:[quiet] Hidden:[hidden] ) Date Entered:[DATE_ENTERED length=17]
Work Report Text
[/REPEAT]
END
* [I]EXTRACT_SIMPLE.HTML;1 + , !A . / 4 u - A 0 1 2 3 K P W O 5 6 BK֘ 7 < 8 9 G H J MHML Extract Function Form
MHML Extract Function Form
J * [I]EXTRACT_SIMPLE_OUTPUT.HTML;1 + , "A . / 4 z - A 0 1 2 3 K P W O 5 6 L 7 @~< 8 9 G H J Simple EXTRACT Output Form
Request: [REQUEST_ID]
Class: [CLASS] G Customer: [CUSTOMER_ID]([CUSTOMER_FIRST_NAME] [customer_last_name]) Date Logged: [DATE_LOGGED] ! Open Status: [OPEN_OR_CLOSED] Status: [STATUS] * Work Report Count: [WORK_REPORT_COUNT]
Work Report Summaries
[REPEAT CONTROL=SUMMARY] 8 [WORK_REPORT_INDEX]. [WR_SUMMARY] ([WR_STATUS]) [/REPEAT] " * [I]EXTRACT_SIMPLE_WR_OUTPUT.HTML;1 + , #A . / 4 - A 0 1 2 3 K P W O 5 6 5?$ 7 i< 8 9 G H J Simple Show Work Report Text
> You can put any text inside scrollable windows... or not.
[REPEAT CONTROL=EXTRACT.TEXT] [TEXT] [/REPEAT]
[/REPEAT] l [[]Update This Request[]] [[]Quick Close[]] * [I]HOW_TO_CONTACT_SIO.GIF;1 + , $A . / 4 - A 0 1 2 3 K P W O 5 6 Ǫ7V<] 7 < 8 9 G H J GIF87a& JJJ , & 0I8ͻ`(dihl!tmx|pH,Ȥr 0ШtJZXzxL
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* [I]HTML.CONTENTS;1 + , A . / 4 = p - A 0 1 2 3 K P W O 5 6 G<; 7 $< 8 9 G H J = Groups in DEC/CMS Library HELPMT$DKA300:[CMS.HELPMATE.CMSLIB] 9 HTML "HTML files and associated support files"
CLASS.COM CURRENT_PROBLEMS.HTML EXAMPLE_FUNCTIONS.HTML EXAMPLE_MAIN.HTML EXTRACT_FULL_OUTPUT.HTML EXTRACT_SIMPLE.HTML EXTRACT_SIMPLE_OUTPUT.HTML! EXTRACT_SIMPLE_WR_OUTPUT.HTML HOW_TO_CONTACT_SIO.GIF LOOKUP2.HTML LOOKUP_FULL.HTML LOOKUP_FULL_OUTPUT.HTML LOOKUP_MEDIUM.HTML LOOKUP_SIMPLE.HTML LOOKUP_SIMPLE_OUTPUT.HTML
MHML.HTML MHSERVER.HTML ONE_LOGO.GIF ONE_LOGO_SMALL.GIF QUERY_FULL.HTML QUERY_FULL_OUTPUT.HTML REQUEST_ACKNOWLEDGE.HTML REQUEST_FULL.HTML REQUEST_FULL_OUTPUT.HTML REQUEST_UPDATE_SIMPLE.HTML SEVERITY.COM SIO_LOGO.GIF SIO_LOOKUP.HTML ! SIO_SUPPORT_EXTRACT_LIST.HTML SIO_SUPPORT_LOGON.HTML SIO_SUPPORT_LOOKUP.HTML SIO_SUPPORT_MAIN.HTML SIO_SUPPORT_QUERY.HTML# SIO_SUPPORT_QUERY_ADVANCED.HTML SIO_SUPPORT_REQUEST.HTML, SIO_SUPPORT_REQUEST_ACKNOWLEDGEMENT.HTML! SIO_SUPPORT_REQUEST_LIST.HTML # SIO_SUPPORT_REQUEST_UPDATE.HTML SIO_SUPPORT_SOLUTION.HTML % SIO_SUPPORT_SOLUTION_COMMENT.HTML " SIO_SUPPORT_SOLUTION_LIST.HTML SOLUTION_FULL.HTML SOLUTION_FULL_OUTPUT.HTML SOLVE_IT_ONCE.GIF TEXT_AREA.HTML WELCOME.HTML * [I]LOOKUP2.HTML;1 + , %A . / 4 } D - A 0 1 2 3 K P W O 5 6 8\| 7 Û)< 8 9 G H J Test output LOOKUP form [REPEAT CONTROL=LOOKUP] } [REQUEST_ID] - [summary] [/REPEAT] 1 Back to original form Z
& $ MULTIHELP020.I &A A [I]LOOKUP_FULL.HTML;1 O_ * [I]LOOKUP_FULL.HTML;1 + , &A . / 4 - A 0 1 2 3 K P W O 5 6 BQ̻ 7 /< 8 9 G H J
Full Lookup Form
Full Lookup Form
H * [I]LOOKUP_FULL_OUTPUT.HTML;1 + , 'A
. / 4 . - A 0 1 2 3 K P W O 5 6 !`0A֘ 7 4< 8 9 G H J
Full LOOKUP Output Form .
MultiHelp Full Lookup Request Listing
7 (Click on RequestId to see detail listing) [REPEAT CONTROL=LOOKUP] 9 [REQUEST_ID] - [SUBJECT] [/REPEAT]
Detail
[REPEAT CONTROL=LOOKUP] 8 [REQUEST_ID] [[]View Work Report []] ) AFFECTED_HARDWARE:[AFFECTED_HARDWARE] ) AFFECTED_SOFTWARE:[AFFECTED_SOFTWARE] ATTEMPTS:[ATTEMPTS] ) BUILDING_LOCATION:[BUILDING_LOCATION] CATEGORY:[CATEGORY] CC_LIST:[CC_LIST] CLASS:[CLASS] COMMENT:[COMMENT] - CUSTOMER_FIRST_NAME:[CUSTOMER_FIRST_NAME] CUSTOMER_ID:[CUSTOMER_ID] + CUSTOMER_LAST_NAME:[CUSTOMER_LAST_NAME] DATE_DUE:[DATE_DUE] ' DATE_LAST_UPDATE:[DATE_LAST_UPDATE] DATE_LOGGED:[DATE_LOGGED] / DATE_NEXT_ESCALATION:[DATE_NEXT_ESCALATION] ! EMAIL_ADDRESS:[EMAIL_ADDRESS] ) FAX_NUMBER_7DIGIT:[FAX_NUMBER_7DIGIT] % FAX_NUMBER_AREA:[FAX_NUMBER_AREA] / FAX_NUMBER_EXTENSION:[FAX_NUMBER_EXTENSION] LOCKED_BY:[LOCKED_BY] LOGGER_ID:[LOGGER_ID] ! NOTIFY_METHOD:[NOTIFY_METHOD] # OPEN_OR_CLOSED:[OPEN_OR_CLOSED] OWNER_ID:[OWNER_ID] - PAGER_NUMBER_7DIGIT:[PAGER_NUMBER_7DIGIT] ) PAGER_NUMBER_AREA:[PAGER_NUMBER_AREA] 3 PAGER_NUMBER_EXTENSION:[PAGER_NUMBER_EXTENSION] - PHONE_NUMBER_7DIGIT:[PHONE_NUMBER_7DIGIT] ) PHONE_NUMBER_AREA:[PHONE_NUMBER_AREA] 3 PHONE_NUMBER_EXTENSION:[PHONE_NUMBER_EXTENSION] ! PRIORITY_NAME:[PRIORITY_NAME] # PRIORITY_VALUE:[PRIORITY_VALUE] + QUEUED_OR_ASSIGNED:[QUEUED_OR_ASSIGNED] REQUEST_ID:[REQUEST_ID] ) REQUEST_ID_PREFIX:[REQUEST_ID_PREFIX] ! SEVERITY_NAME:[SEVERITY_NAME] # SEVERITY_VALUE:[SEVERITY_VALUE] STATUS:[STATUS] SUBJECT:[SUBJECT] ) WORK_REPORT_COUNT:[WORK_REPORT_COUNT] [/REPEAT] * [I]LOOKUP_MEDIUM.HTML;1 + , (A . / 4 J - A 0 1 2 3 K P W O 5 6 {9X[gΘ 7 @9< 8 9 G H J Medium Lookup Form J * [I]LOOKUP_SIMPLE.HTML;1 + , )A
. / 4 J - A 0 1 2 3 K P W O 5 6 ŀ 7 Q>< 8 9 G H J Simple Lookup Form
Simple Lookup Form
J * [I]LOOKUP_SIMPLE_OUTPUT.HTML;1 + , *A . / 4 D - A 0 1 2 3 K P W O 5 6 B]u͘ 7 C< 8 9 G H J Simple LOOKUP Output Form )
MultiHelp Simple Request Listing
[REPEAT CONTROL=LOOKUP] [REQUEST_ID] - [summary] [/REPEAT] * [I]MHML.HTML;1 + , +A . / 4 m - A 0 1 2 3 K P W O 5 6 \p 7 әH< 8 9 G H J 4vX* $ MULTIHELP020.I +A A [I]MHML.HTML;1 m ! MultiHelp Markup Language - MHML
@ For the purpose of outputting data using MHML forms, you need toC control looping information. For example, when you perform a LOOKUP C function, you only want to specify how each REQUEST returned should C be formatted and then have MultiHelp software duplicate that format > repeatedly for each request that matches the input parameters.
J For example, a sample output form for the LOOKUP function might look like:
[REPEAT CONTROL=LOOKUP] "
Request Id: [request_id]
[summary]
[/REPEAT]
# Would produce the following output: #
Request Id: SIO19950104.25
& I am having a problem with my terminal"
Request Id: SIO19950107.2
My editor is behaving strangely #
Request Id: SIO19950108.60
) How do I contact my system administrator?
$ : : : : : :
< In addition, any large textual information, such as? work report text or solution article text must be placed inside < their own special REPEAT blocks. For example, to output work< report text, you would have the following nested REPEAT tag:
* [I]MHSERVER.HTML;1 + , ,A . / 4 Q
X - A 0 1 2 3 K P W O 5 6 BaܺԘ 7 M< 8 9 G H J A $ MULTIHELP020.I ,A A [I]MHSERVER.HTML;1 Q = Using the MHML HTTP Server
The Input FormJ When designing an input form to communicate with and load/extractD data from MultiHelp, you would use standard HTML tags, including the form... tag. 6 There are two considerations to keep in mind: *
Specifying the URL in the FORM tag. The MultiHelp URL has the following form:
The asterisks are required. The function is one of the ? required functions. (case insensitive)
/form.mhmlB
This specifies the output formB to be used when displaying the output from the server request. (case insensitive) 2 This form name can be in VMS or UNIX-Style9 file specification format. For UNIX-Style format, the D / is used as the delimiter. The first delimited? part will be translated to be a device name; while the last @ delimited part will be translated to be a file name; and allB intervening delimited parts will be interpreted as directories3 and subdirectories, appropriately. For example:
Specifying the names of your FORM elementsC All of your form elements must be named. In addition they must C be named one of the MHML names. Each name A corresponds to an item of information to be supplied to the MHML < server. For example, if you are creating an input form thatB will lookup requests by customer, then you will want to create an? input text element and name it customer. Then you may ; place customer ids into this field and the MHML server can G correctly process your request, because it knows that this text field contains customer ids.
>
The Output For m0 The output form is a mixture of HTML andJ MHML tags. It must, however contain some MHMLI tags or else you will retrieve no information from MultiHelp and just H receive the uninterpreted document. (Your browser will interpret any HTML tags).
E In addition, you will want your output form to contain hyperlinks J to additional MultiHelp information. This is accomplished by embeddingH MHML tags inside well-formed MultiHelp links. For example, to have aI link inside an output form that when activated will give you the last G work report for a specified request Id, you would do the following:
6 Where the URL specified is the same as that in theN Input Form with the exception of name/value dataG pairs following a ? and each name/value pair being ? separated by a &. The NAME must be a valid L MHML tag name and the VALUE must" be a valid value for that tag.
K There are a set of special characters which must be escaped, if located I inside this name/value list. These charact
ers and their escape values are:
character value --------- ----- & = % space + / \ return %0D linefeed %0A # %23 ? %3F
Overriding the URI Function with the Submit button I You can override the MultiHelp Function specified in the URI if your H Browser passes the name/value pair for the submit button along with G the rest of the data in your form. (NetScape does, certain versions G of XMosaic don't, for example) You can do this by creating several F submit butttons in your form. Give the ones that you want to have H override capability the NAME of MHFUNCTION. Then give them the VALUE+ of a valid MHML Function. For examples: ?
H In this example, the default function is LOOKUP. But by pressing theG button labeled REQUEST, you will convert that function to a REQUEST I function. This could be useful in creating one from
which could serve & as both a LOOKUP and REQUEST form.
* [I]ONE_LOGO.GIF;1 + , -A . / 4 - A 0 1 2 3 K P W O 5 6 50
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* [I]ONE_LOGO_SMALL.GIF;1 + , .A . / 4 x y - A 0 1 2 3 K P W O 5 6 ~ 2 7 X< 8 9 G H J GIF87a% " , % " W.uuD%ʒ^zI{ Jzl`nx ?hzIp2Q5@ 5oD`w ;
* [I]QUERY_FULL.HTML;1 + , /A . / 4 B - A 0 1 2 3 K P W O 5 6 'g'֘ 7 O]< 8 9 G H J XD $ MULTIHELP020.I /A A [I]QUERY_FULL.HTML;1 QZ
% Test All Query Input and Output Tags
% Test All Query Input and Output Tags
F * [I]QUERY_FULL_OUTPUT.HTML;1 + , 0A . / 4 - A 0 1 2 3 K P W O 5 6 d 7 Fc< 8 9 G H J All Query Output Tags
All Query Output Tags
/ Request Id Cnfdnc Title [REPEAT CONTROL=QUERY] [SOLUTION_ID SIZE=15] [CONFIDENCE SIZE=4] [TITLE] F [REPEAT CONTROL=QUERY.ALTERNATE] [ALTERNATE_TITLE] [/REPEAT] [/REPEAT]
* [I]REQUEST_ACKNOWLEDGE.HTML;1 + , 1A . / 4 ! - A 0 1 2 3 K P W O 5 6 Ǘ 7 ai< 8 9 G H J Acknowledge Request !
Request Id: [request_id]
Status: [STATUS] * [I]REQUEST_FULL.HTML;1 + , 2A . / 4 V - A 0 1 2 3 K P W O 5 6 Cn֘ 7 rn< 8 9 G H J ' Test All Request Input and Output Tags
' Test All Request Input and Output Tags
J * [I]REQUEST_FULL_OUTPUT.HTML;1 + , 3A . / 4 ! - A 0 1 2 3 K P W O 5 6 FGϘ 7 ss< 8 9 G H J Acknowledge Request !
Request Id: [request_id]
Status: [STATUS] OwnerId: [OWNER_ID] lN $ MULTIHELP020.I 4A A [I]REQUEST_UPDATE_SIMPLE.HTML;1 _ \6 * [I]REQUEST_UPDATE_SIMPLE.HTML;1 + , 4A . / 4 _ \ - A 0 1 2 3 K P W O 5 6 $co 7 A{< 8 9 G H J Update a Request
Update a Request
J * [I]SEVERITY.COM;1 + , 5A . / 4 . - A 0 1 2 3 K P W O 5 6 ɮQKV 7 o< 8 9 G H J $ say := write sys$output $ severity_list:="HIGH,MED,LOW" + $ if f$type(MULTIHELP$MHML_severity).nes."" ) $ then severity = MULTIHELP$MHML_severity $ else severity = "" $ endif $ say "" $ exit * [I]SIO_LOGO.GIF;1 + , 6A . / 4 - A 0 1 2 3 K P W O 5 6 Ԉ 2 7 \< 8 9 G H J GIF87aG , G ڋH扦ʶ L
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IӚ^n¡m͵vQu_ < SIO Technologies Corp. - MultiHelp - Review/Update Requests
M Solve It Once!
[[]Help[]]r [[]Create Service Request[]] W Click on the "Queued Requests" button in order to see a list of all queued requests 8 sorted by their last update date (ascending order).p < OR, use the form below to select specific requests.b
Enter sentence-like queries that describe your problem or question. 1
Turn Off Noise Word Removal L
By default, MultiHelp will remove noise words from your query. This B helps it to key on important and meaningful phrases or words more
effectively. .
Turn Off Synonym LookupsL
By default, MultiHelp will look for words that have similar meaningsD to the words which you have entered in your query. It will add any & synonyms that it finds to the query. '
Confidence Filter L
Each article is rated on a scale from 1 to 1000 as to its likelihood@ of being a good match for your query. This rating is called itsJ confidence factor. By setting the confidence filter to 0 (zero),J you are telling MultiHelp not to factor out any titles which rate betweenJ 1 and 1000. If you set the confidence filter to 300, you will not see any< titles that rated less than 300 on their confidence factor.$
Maximum TitlesH
This setting allows you to limit the number of titles return for any given query.
Solve It Once!